Terms & Conditions

Effective Date: January 1, 2026
Website: www.zenkik.com
Business Name: Zenkik

1. Introduction

Welcome to Zenkik. These Terms and Conditions govern your use of our website and services. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website.

2. About Zenkik

Zenkik is an online footwear brand specializing in turf shoes and other footwear products. We operate as an online-only store and deliver products to customers through authorized delivery partners.

If you do not agree with any part of these terms, please do not use our website.

3. Eligibility

By using this website, you confirm that:

You are at least 13 years old, or using the website under supervision of a parent or guardian.
You provide accurate, current, and complete information during purchase.
You will use the website only for lawful purposes.

We reserve the right to refuse service to anyone at our discretion.

If you do not agree with any part of these terms, please do not use our website.

4. Products and Availability

All products displayed are subject to availability.
We reserve the right to limit quantities of any product.
We may discontinue products at any time without prior notice.
We try to display product colors and images as accurately as possible, but actual colors may vary due to screen settings.

5. Pricing and Payments

All prices are listed in Bangladeshi Taka (BDT).
Prices may change at any time without prior notice.
We reserve the right to correct pricing errors.
Payment methods may include Cash on Delivery (COD), mobile banking, bank transfer, or other available payment methods.
Orders will only be processed after confirmation.

6. Order Confirmation and Cancellation

Once an order is placed, you will receive confirmation via website, SMS, email, or social media.
Zenkik reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Suspicious or fraudulent activity
- Customer unreachability

Customers may request cancellation before shipment.

7. Shipping and Delivery

Delivery time typically ranges from 1–5 working days depending on location.
Delivery delays may occur due to courier issues, weather, or unforeseen circumstances.
Customers must provide accurate delivery information.
Zenkik is not responsible for delays caused by incorrect information.

8. Returns and Exchanges

We offer exchange only under the following conditions:
- Exchange requests must be made within 3 days of delivery.
- Products must be unused, unworn, and in original condition.
- Original packaging must be intact.
- Exchange is subject to stock availability.
We do not accept returns or exchanges for:
- Used products
- Damaged products caused by customer
- Incorrect size selected by customer (unless exchange policy allows size exchange)
Delivery charges for exchanges may apply.

9. Intellectual Property

All content on this website, including:

Logo
Images
Product designs
Text
Graphics

are the property of Zenkik and may not be copied, reproduced, or used without written permission.

10. User Conduct

You agree not to:

Use the website for illegal purposes
Attempt to hack, damage, or disrupt the website
Provide false information
Misuse our services

Violation may result in account restriction or legal action.

11. Limitation of Liability

Zenkik shall not be liable for:

Any indirect or incidental damages
Delays caused by third‑party courier services
Loss caused by misuse of products

Use of products is at the customer’s own risk.

12. Privacy

Your personal information is handled according to our Privacy Policy. We do not sell or misuse customer information.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.

15. Contact Information

If you have any questions regarding these Terms and Conditions, you may contact us:

Brand Name: Zenkik
Email: contact.zenkikshoes@gmail.com
Website: www.zenkikshoes.com
Business Location: Bangladesh

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.