Welcome to Zenkik. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from us.

By using our website, you agree to the terms outlined below.

1. Information We Collect
When you interact with Zenkik, we may collect the following information:

• Full Name
• Phone Number
• Delivery Address
• Email Address (if provided)
• Payment transaction details (for verification purposes only)
• Messages or communication history with our team

We only collect information necessary to process orders and provide customer support.

2. How We Use Your Information
Your information is used to:

• Confirm and process your orders
• Verify payments
• Arrange delivery
• Provide customer support
• Improve our products and services
• Respond to inquiries and feedback

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information
Zenkik accepts payments via Mobile Financial Services (such as bKash and Nagad) and Cash on Delivery (COD).

We do not store your financial account passwords or sensitive payment credentials. Transaction details are only used for verification purposes.

4. Delivery & Third-Party Services
To complete deliveries, we may share necessary information (such as name, address, and phone number) with trusted delivery partners. This information is used strictly for order fulfillment.

5. Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no online platform can guarantee complete security.

6. Cookies & Website Usage
Our website may use cookies or similar technologies to:

• Improve user experience
• Analyze website traffic
• Remember customer preferences

You may disable cookies in your browser settings if preferred.

7. Your Rights
You may request to:

• Update your personal information
• Correct inaccurate information
• Delete your data (subject to order processing requirements)

To do so, please contact our support team.

8. Policy Updates
Zenkik may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us
If you have any questions regarding this Privacy Policy, you can contact us through:

• WhatsApp
• Phone
• Email
• Facebook Messenger
• Instagram