Frequently Asked Questions (FAQs)
Welcome to Zenkik.
Find answers to common questions about ordering, payment, delivery, exchanges, and products.
How do I place an order?
Select your product and submit the order. Our team will contact you via WhatsApp, phone, Facebook, or Instagram to confirm your details, shipping address, and payment instructions.
Is advance payment required?
Yes. A 10% advance payment is required to confirm and secure your order.
Can I cancel my order?
Yes. Orders can be canceled before shipment confirmation. Contact our team as soon as possible.
Can I exchange my shoes if the size doesn't fit?
Yes. Exchanges are possible if:
Requested within 3 days of delivery,
Product is unused and in original condition,
Original packaging is intact
Delivery charges may apply and exchanges depend on stock availability.
Do you offer refunds?
Refunds are only for defective or wrong items. Applicable service or transaction charges may be deducted.
How do I choose the correct size?
Refer to the Size Chart on our website or contact our team for personalized assistance.
What payment methods do you accept?
We accept Mobile Financial Services (MFS):bKash,
Nagad;
The remaining amount is paid via Cash on Delivery (COD).
How is payment verified?
After sending the advance, provide the last 3 digits of your sending number. Our team will verify and confirm your order.
What are the delivery charges?
Inside Dhaka: 80 BDT
Outside Dhaka: 140 BDT
How long does delivery take?
Delivery usually takes 1–5 working days, depending on your location. A tracking link will be provided after dispatch.
Are your products original?
Zenkik products are premium imported A-grade master copy quality. Carefully selected for comfort, durability, and performance. They are not official originals but offer excellent value.
Will I receive the exact product shown on the website?
Yes. All photos are of the actual product. Slight color variation may occur due to lighting or screen settings.
